// SUPPORT

Technical Support

Our professional team provides
comprehensive technical support.

// SERVICES · 4 options

Our Services.

Professional technical support and solutions for you.

svc/01

Live Chat

7×24 online customer support, always ready to help

Chat Now
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Documentation

Detailed user guides and operation manuals

View Docs
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Video Tutorials

Intuitive video tutorials for quick onboarding

Watch
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Phone Support

Expert engineer phone support

Call Now
// FORM

Support Request.

Fill in the information below and we'll get back to you soon.

// FAQ · 6 items

Frequently Asked Questions.

Find answers to common questions quickly.

faq/01

How to register an YCPLANET account?

You can register with phone number, email, or third-party accounts (WeChat, QQ, Weibo). The process takes just a few minutes.

faq/02

What is the support response time?

General issues are responded to within 2 hours, urgent issues within 1 hour. We commit to 7×24 technical support.

faq/03

Do you offer custom development?

Yes, we provide custom development services tailored to your specific needs including feature customization and system integration.

faq/04

How do I get product updates?

Products update automatically. You can also check for updates in settings. Major updates are announced to all users in advance.

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How is data security ensured?

We use industry-standard encryption to protect your data and conduct regular security audits to ensure reliability.

faq/06

What payment methods are supported?

We support WeChat Pay, Alipay, and bank transfers. Enterprise users can also choose corporate bank transfers.